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1 Resposta

J
JoelmartinsRookie
perguntado em CENAS MOBILE

Tirar SALDo sem motivo

Hi, I already went to a MEO store to get my problem resolved, a lady opened a ticket but after that I did not hear anything and the issue still remains. My problem is that every time I top up, I get immediately a negative credit, without using internet, phone calls or messages, it happened two times already and I have already lost 15 euros, I would like to get the issue resolved. It is a technical issue, and therefore I hope to get the necessary assistance on your side to look into what causes to get my credit immediately in the negative side after 1 minute I do the top up (if you ask, no I didn't use all of the data, I was not even able to get the 4G.) Many thanks.

6
D
4 ano atrás
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